Helping hotel teams learn, grow and deliver memorable service.

02Experience

1. Learning & Development Officer (In-Charge) Current
   Downtown Rotana

   07/2024 – present · Manama

   Key initiatives

   Tamkeen certification program

   Launched coordination with Tamkeen for their Professional Certification program.

   Coursera for Bahraini colleagues

   Rolled out self-development learning with the support of Tamkeen & Etijah.

   GHA DISCOVERY transition

   Led training for the move from the Rewards loyalty system to GHA DISCOVERY.

   Inclusion with Alia Autism Center

   Gave students real work experience and mentored our People of Determination colleagues.

   University partnerships

   Built partnerships with local and international universities for internship placements.

   Manager of the Quarter

   Recognised as Manager of the Quarter for Q4 2025.

   Responsibilities

   • Run training needs analysis with departmental trainers and set quarterly goals.
   • Deliver engaging training sessions, workshops and seminars using e-learning, on-the-job training and role-play.
   • Develop onboarding programs so new hires understand hotel operations and culture.
   • Work with management and department heads to identify performance gaps and align training with hotel goals.
   • Monitor grooming and appearance standards in line with Rotana guidelines.
   • Evaluate training effectiveness, adjust programs to business needs and maintain training records.
   • Mentor colleagues on career growth and professional development.
   • Manage relationships with external training providers.

2. Front Desk Team Leader / Acting Night Manager
   Downtown Rotana

   02/2023 – 06/2024 · Manama
   • Member of the hotel's first Rotana Quality Standard Auditing Committee as Quality Inspector.
   • Most repeated colleague name year-to-date across online booking and review channels, supporting NPS and GRI targets.
   • Represented Downtown Rotana at Bahrain's hotel concierge meetings (affiliated to Les Clefs d'Or UAE).
   • Supervised the Front Desk team, drove upselling targets and verified cashier closures and Opera PMS registrations.
   Night manager duties & more

   • Ran the hotel overnight, managing the night team and representing senior leadership.
   • Ran the night audit and prepared daily reports for teams and higher management.
   • Responsible for emergency situations, crisis management, fire safety and guest or colleague issues.
   • Toured the hotel to make sure standards were met, staff were supported and guest needs were looked after.
   • Performed Manager on Duty (MOD) duties on weekdays.
   • Kept close track of daily rate levels and occupancy, and coordinated with all departments for smooth service.

3. Front Desk Agent
   Downtown Rotana

   05/2022 – 02/2023 · Manama

   Awarded Employee of the Month for September.

4. Finance Department Intern
   Al Areen Palace & Spa — Accor (pre-opening Raffles)

   03/2021 – 09/2021 · Zallaq

   Trained across income audit, receiving, storekeeping, cost control, accounts payable and accounts receivable.

5. Sales & Marketing Intern
   Sofitel Bahrain Zallaq Thalassa Sea & Spa

   08/2020 – 12/2020 · Zallaq
   • Supported annual and quarterly tactical planning and campaign delivery across multiple media.
   • Logged and progressed new leads, made sales calls and handled customer enquiries.
   • Wrote marketing material and website content; helped reservations on peak days.

6. Front Office Intern
   Downtown Rotana

   03/2019 – 12/2019 · Manama

   Top repeated colleague name in July 2019 on OTA sites and Tripadvisor.

03Education

04Leadership & projects